FEIL Advantage

Our goal is to be the pre-eminent process solutions  partner for leading businesses around the world. We want to be respected for our conduct, depth, and ability to deliver unparalleled value in everything we undertake.

Our Guiding Principles: 

Long Term Partnership Approach
All of our management practices, systems and processes are geared to this simple fact. BPO succeeds when the provider works hand in glove with the client, bringing new processes and systems, new performance enhancing techniques and skill, but fundamentally solving problems and moving the dial together, not imposing solutions.

Delivering Business Value
FEIL believes that outsourcing benefits go beyond operational efficiency, merely satisfying service level agreements and lowering costs. In a dynamic business environment, where increasing globalization challenges business viability and growth, companies should expect outsourcing to drive greater strategic effectiveness and business value beyond the scope of the outsourcing agreement.

Operational Excellence
At FEIL, operational excellence is at the heart of everything we do. Our quality value proposition is based on our service delivery value chain – Transition, Stabilize and Improve. We leverage our proven assets, tools and methodologies from transition and stabilization to ensure seamless and smooth BPO operations, reduce inefficiencies and enhance productivity on a continuous basis.

Learning and development
FEIL focuses on hiring the right talent to meet our client’s outsourcing requirements. We recruit across a variety of skill sets to support client programs. Each of our professionals undergoes meticulous training, specializing in individual industries to provide services that meet the global standards.